Terms & Conditions

Use of this website


The content of this website is owned by or licensed to Printer Cartridge Shop. Access to and use of the website is subject to these Terms and Conditions, and all applicable laws.


You may only make use of the website for the following specific purposes:


to browse through the Content of this website;

to view and purchase products as offered by Printer Cartridge Shop; and

to correspond with Printer Cartridge Shop.

Your continued use of this website shall constitute acceptance of the Terms and Conditions, not having been amended by you.


You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of the website without the written permission of Printer Cartridge Shop. You may view or print individual pages only for your own personal, non-commercial use provided you keep intact all copyright and acknowledge Printer Cartridge Shop proprietary rights.



Intellectual Property Rights


Proprietary rights (including the trade marks, copyright, intellectual property and patent rights) in this Website, and the content thereof belong to Printer Cartridge Shop at all time, and/or our licensors, including compilations, collective works and derivative works created incorporating the content of our users. The individual content you may submit to this computer system will remain your property, but you hereby grant Printer Cartridge Shop an irrevocable, perpetual, worldwide, transferable, sub-licensable and royalty-free license to use such content free from any restriction and on the basis as if Printer Cartridge Shop were the owners thereof, including by modifying, reproducing, compiling, publishing, publicly performing, distributing, broadcasting and promoting it.


To obtain permission for the commercial use of any content on this site contact Printer Cartridge Shop at +27 41 484 5770 or e-mail info@printercartridgeshop.co.za.





Printer Cartridge Shop make no representations or warranties of any kind, express or implied, as to the operation of this website and the content, unless specified herein or on the website expressly. You expressly agree that you use this website at your own risk.


Printer Cartridge Shop make no representations or warranties about the suitability or correctness of the content that is included on or otherwise made available to you through the website, or about the soundness, completeness and accuracy of any of the content. Accordingly, you agree that you will not hold Printer Cartridge Shop liable for any claim of whatsoever nature, including, lawsuits, legal proceedings, damage, costs, interest, special, incidental, consequential or indirect damages, including damages for loss of profits, loss of business or downtime, arising out of or relating to your use of the website or any content that you access on the Website.


The website may contain certain images or links to third party websites, which are not under our control, nor are they maintained by Printer Cartridge Shop. Printer Cartridge Shop will not be liable for any loss or damage suffered by you as a result of using the links provided on the website.



Limitation of Liability


This website should only be used for information purposes. It is not advice and you should not rely on it to make, or refrain from making, any decision or take, or refrain from taking, any action.


Printer Cartridge Shop does not warrant that the Website, Content, our servers and/or any electronic communications sent by, or from us, are free from viruses or other harmful components, and nor are they liable for any damage arising from said virus or harmful component.


Printer Cartridge Shop will not be liable for any damage of any kind arising from your use of the Website, or from any Content, including, but not limited to, direct, incidental and/or consequential damage, unless otherwise specified in writing.


You will be responsible for damages of any kind should you use the website in breach of these Terms.



Privacy Policy


Printer Cartridge Shop is committed to protecting your personal information.  The full Privacy Policy can be viewed here.



Agreement of Sale


An agreement of an online sale will only come into effect once you have electronically submitted a correctly completed order, for one or more products, and payment is either authorised, or received by Printer Cartridge Shop and reflects in Printer Cartridge Shop bank account.



Changes to the Website and/or the Terms


Printer Cartridge Shop reserve the right, without notice and in their sole and absolute discretion, to make changes to the website and/or these terms. It is your responsibility to review these terms on each occasion prior making use of Printer Cartridge Shop services. If you continue to use this systems and services after the amended terms of use has been published, it shall constitute an acceptance of the amended terms of use.



Governing Law and Jurisdiction


This Website is hosted, controlled and operated within the Republic of South Africa, and is therefore governed by South African laws and is subject to the ‘Disputes’ set out hereunder, which records that you and Printer Cartridge Shop submit to the non-exclusive jurisdiction of the South African courts, subject to the provisions of Clause 10.





Any person that delivers or attempts to deliver any damaging code to the website, or attempts to gain unauthorised access to any page on the website shall be prosecuted and civil damages shall be claimed in the event that Printer Cartridge Shop suffers any damage or loss as a result of such conduct.


You agree and warrant that your log-in name and password shall be used for your personal use only and never be disclosed to any third party. Any losses incurred due to transactions occurring by anyone using your log-in details shall be your responsibility only and Printer Cartridge Shop shall bear no responsibility in any way arising from such conduct.


All credit card transactions are Secure Socket Layers encrypted.





Save for urgent or interim relief, which may be granted by a competent court, in the event of any dispute of any nature whatsoever arising between you and Printer Cartridge Shop on any matter provided for in, or arising out of these Terms and Conditions, and not resolved through the Customer Relations Department of Printer Cartridge Shop, then such dispute shall be submitted to confidential arbitration in terms of the Expedited Rules of the Arbitration Foundation of South Africa. Arbitration proceedings shall be conducted in Johannesburg in English.





Printer Cartridge Shop chooses as its domicilium citandi et executandi for all purposes under these T&C, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the following address: 25 Reed Street, North End, Port Elizabeth, South Africa.





Printer Cartridge Shop are in no way responsible or liable for any loss, liability, damage (whether direct, indirect, special or consequential) or expense of any nature whatsoever, which may be suffered as a result of, or which may be attributable, directly or indirectly, to the use of, or reliance upon any information, links or service provided through the website, or any actions and/or liability for consequential or incidental damages.


Printer Cartridge Shop will not be responsible for any interruption, delayed or failed transmission, loss of programs or other data, storage or delivery of information, resulting from whatsoever cause.


All information appearing on the website is provided without any representations or warranties whatsoever, whether express or implied.


The information contained on the website provides general information on particular subjects and is not an exhaustive treatment of such subjects.


Prices, specials and promotions displayed on the website are exclusive to the website and do not apply in-store unless stipulated. In-store prices, specials and promotions do not apply to this website unless stipulated. Images are for illustrative purposes only.



Return Policy


Printer Cartridge Shop strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act. We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns policy is aligned therewith.


Printer Cartridge Shop's quality assurance

Printer Cartridge Shop only stocks quality goods. We are confident that you will be satisfied with every purchase you make, but should you experience any problems or concern, please refer to the options listed below. We are committed to operate our business in terms of the Consumer Protection Act and all policies are subject to the applicable law.


14 day exchange or refund policy

We will refund or exchange most goods if you return them within 14 days of purchase. However, the goods must still be in their original condition and packaging, and you may not have used them at all i.e. the security seal or shrink wrap is intact (if applicable) and unused. We will exchange or refund products provided there is a valid proof of purchase.


Are certain items excluded from the 14 day exchange or refund policy?

Yes, there are a few exceptions. The goods we exclude from the 14 day return and exchange policy are:




No cancellations will be permitted in respect of customized (special - order) goods and returns will only be accepted if the goods do not reasonably conform to the material specifications of the special order.


"special - order goods" means that a supplier expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the consumers' requirements.


Goods purchased by way of special arrangement or custom order will only be replaced if defective.


Customers are encouraged to ensure that measurements and specifications of custom made products are 100% correct when ordering, as custom made orders cannot be refunded or exchanged if incorrect sizes were provided.




"special - order goods" means that a supplier expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the consumers' requirements.


Goods purchased by way of special arrangement or custom order will only be replaced if defective.


Cartridges that are beyond their expiry date will not be returned.




"special - order goods" means that a supplier expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the consumers' requirements.


Goods purchased by way of special arrangement or custom order will only be replaced if defective.




"special - order goods" means that a supplier expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the consumers' requirements.


Goods purchased by way of special arrangement or custom order will only be replaced if defective.


Customers are encouraged to ensure that measurements and specifications of custom made products are 100% correct when ordering, as custom made orders cannot be refunded or exchanged if incorrect sizes were provided.


In the event of Printer Cartridge Shop agreeing to accept returned goods, a 20% handling fee will be levied.


Perishable goods that are returned beyond their expiry dates


Magazines may not be refunded or exchanged


Goods which are sold as “clearance sale items” , damaged, defective, used or repaired, where we disclosed these facts to you before you bought the goods


What if the products are unsuitable for the purpose I initially bought them for?


If you indicated a particular purpose for which you intend using the goods to a salesperson who confirmed that you will be able to use the goods for that purpose, you may return the goods within 10 working days after you purchased them if it turns out that the goods are not suitable for the purpose you anticipated and indicated to the salesperson


Subject to our rights in law to charge you for use and to get the goods fit for re-stocking, we will give you a refund


What should I do if the item is defective?


If your goods turn out to be defective within the first 6 months after you received them from us, we will repair them, replace them or give you a refund. Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. This is of importance as it determines whether the goods may be repaired, replaced or refunded. Accordingly, we reserve the right to refer returned goods for technical assessment by the manufacturer or authorised service centre prior to repairing, replacing or refunding and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly. We may arrange for the assessment to take place at your home in the case of some hardware –where applicable.


If your goods show a defect after the initial 6 month period, but still within the manufacturer’s warranty period, Printer Cartridge Shop will send the goods to the manufacturer for repair and the manufacturer will decide whether you have a valid claim and if so, whether they will repair or replace


If the goods become defective once the manufacturer’s warranty has expired, we can arrange with the manufacturer or its agents to repair them. No repairs will be done without you approving a quotation first.


Manufacturers' warranties – what applies to these?


As with all warranties, certain conditions and exceptions apply. Please take proper note of any terms or instructions that accompany your goods. We explain the general conditions as follows:




Used consumables such as printer toners or cartridges may not form part of the hardware being repaired and will thus not be replaced during repair




Goods that show a manufacturing defect within the first 6 months of purchase will be repaired, replaced or refunded. We can book a service call with the supplier on your behalf, if you phone in and request us to do this


Defects that develop after 6 months may be repaired, replaced or refunded at the manufacturer’s election, and subject to the relevant manufacturer's policy or extended warranty


The nature of the goods (size, technical specifications, etc.) often dictates where the repair will take place. For example, on site or at the manufacturer's premises




A five year factory warranty against workmanship. This warranty however does not cover normal wear and tear.


All imported goods carry a one year warranty


All electronic appliances carry a one year warranty


Specific components in chairs carry the following warranties:


Mechanism – one year warranty


Castors – one year warranty


Fabric – manufacturer's warranty


Electrical Appliances


All electronic equipment carry a one year warranty


When will the manufacturer's warranty not apply?


The manufacturer's warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances


Damage caused by external factors but not limited to lightning, power surges, fire or water damage

Damage caused by misuse or abuse to the goods

Goods used for a purpose other than the purpose for which they were manufactured

Goods used contrary to their instruction manuals

Accidental damage

Alteration, repair, modification or service carried out by anyone other than an approved manufacturer's service centre

Damage caused by the disregard for approved and recommended consumables

The exchange or use of an inferior power plug

Damage during the installation of furniture that has been performed by a non-approved service provider


How will I be refunded?


You will be refunded in the same manner in which you paid Printer Cartridge Shop, once we have accepted a return and approved a refund, you will receive the refund in one of the following ways


Electronic transfer directly into your account (allow at least 10 working days)

Credit card (by reversal back to your credit card and subject to banking delays)


Out of warranty repairs – can Printer Cartridge Shop assist?


Yes, we can assist you to have the goods repaired by acting as an agent on your behalf. The law requires the following in respect of repairs:


The manufacturer or its repairs agent must quote you first and you need to accept the quote before the repair can take place

The quote must include the supply and installation of replacement parts, as well as the labour costs

You must also give authorisation for diagnostic work in order to determine the scope of the required repairs



Printer Cartridge Shop will examine the goods and record all defects prior to forwarding goods to the repair centre.



Delivery Policy


Printer Cartridge Shop undertakes to do everything possible to ensure the secure and timeous delivery of all your purchases.

The full Delivery Policy can be viewed here.



Payment Options


You may make payment of your order charges, as well as the delivery fees (as applicable), online via EFT or Credit Card.


Kindly note that Printer Cartridge Shop accepts the following credit cards:


Visa; Visa Debit; and

MasterCard; MasterCard Debit.

If Printer Cartridge Shop are unable to successfully process your credit or debit card payment for your order or do not receive an EFT payment of the full amount in time, your order may be cancelled. Every effort will be made to notify you before the order are cancelled.


If Printer Cartridge Shop do not receive the funds for an order paid for via EFT within 10 days, the order will automatically be cancelled.


You authorise Printer Cartridge Shop to debit the amount that is payable for an accepted order from your nominated credit card to pay for the charges and fees (as applicable).


You may not pay, or attempt to pay, for Products through any fraudulent or unlawful means.


Printer Cartridge Shop will provide you with a receipt at time of delivery or collection (as applicable) which specifies the total fees and charges for the Products in the order.



Discounts, Promotional Prices and Delivery Charges


Printer Cartridge Shop reserves the right to apply or remove discounts on selected products and baskets at any set period of time and may change without any notice. These discounts will only apply to transactions submitted, paid for and completed on the www.printercartridgeshop.co.za website and may not be claimed for in store purchases.


Free Delivery only apply to periods defined and may change without any notice.



Cancellation of/changes to this Policy


Printer Cartridge Shopreserves the right to cancel or alter any of the above policies, at its sole discretion, from time to time.


It is your responsibility to frequent yourself with our policies on each occasion prior to making use of our services.


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